Privacy Policy

1.1 Personal & Business Information

• Name and business name
• Email address and telephone number
• Physical and mailing addresses
• Business website and social media information
• Account registration and login information
• Billing and payment-related information
• Communication preferences
• Email and SMS consent information
• Records of inquiries and customer support requests

1.2 Customer & Booking Information

When businesses use our services, we may process information submitted through their accounts, websites, forms, and booking tools, including:

• Customer and prospective customer contact information
• Booking and catering inquiries
• Venue and event information
• Appointment and scheduling details
• Customer communications
• Event dates, times, and locations
• Booking statuses and updates
• Customer feedback and reviews
• Marketing campaign information
• Customer loyalty and promotional program information

Businesses using our platforms are responsible for providing appropriate notices and obtaining legally required consent from their customers.

1.3 Website & Technical Information

• IP addresses
• Browser and device information
• Website visits and usage patterns
• Referral sources
• Cookies and similar technologies
• Website analytics and performance information

1.4 Communication & Consent Records

We may maintain records of email subscriptions, SMS opt-ins, communication preferences, consent timestamps, unsubscribe requests, and other information needed to manage authorized communications.

3.1 Email Subscriptions

When you subscribe to our email communications, we may send:

• Business growth tips and educational resources
• Newsletters and informational updates
• Product and service announcements
• Marketing and promotional offers
• Event and service information

The types of messages you receive will depend on the form or subscription you complete and your communication preferences.

3.2 Email Consent & Preferences

We use email information in accordance with applicable law and the choices presented when information is collected. Submitting an inquiry or requesting a resource does not automatically authorize every type of future marketing communication.

3.3 Email Unsubscribe

You may unsubscribe from marketing emails at any time by selecting the Unsubscribe link included in our marketing messages. You may also request removal from our marketing communications by contacting hello@tooleyo.com or hello@phoodtruck.com. Unsubscribing from marketing emails does not necessarily prevent essential transactional or service-related communications.

3.4 Independent Business Email Lists

Businesses using Phood Truck may collect email addresses from their own customers through signup forms, QR codes, and other approved methods. These businesses are responsible for providing appropriate notices, honoring unsubscribe requests, and complying with applicable email marketing laws. Customer email lists collected for an independent business are not automatically added to Tooleyo, LLC's own marketing lists.

4.1 SMS Messaging Programs

Tooleyo, LLC and participating businesses using our services may send SMS communications to individuals who have provided the consent required for the applicable messaging program. Messages may include:

• Booking confirmations and updates
• Appointment and event reminders
• Schedule notifications
• Customer service responses
• Business announcements
• Promotional offers when authorized

4.2 SMS Opt-In & Consent

SMS consent may be collected through website forms, registration pages, QR-code landing pages, and other approved consent methods. Where required, recipients must expressly opt in before receiving messages. We may maintain consent records, including timestamps and the method through which consent was provided. Consent to receive promotional SMS messages is not a condition of purchasing goods or services.

4.3 SMS Opt-Out

You may opt out of an SMS messaging program at any time by replying STOP to the number sending the messages. You may receive a final confirmation message. Following your opt-out, additional messages from that program will not be sent unless you provide new consent or further communication is otherwise permitted by law.

4.4 Message Frequency & Charges

Message frequency varies based on the messaging program and recipient interactions. Message and data rates may apply according to your wireless carrier and service plan. Wireless carriers are not responsible for delayed or undelivered messages.

4.5 SMS Help & Support

Reply HELP to the applicable SMS message for assistance. You may also contact hello@tooleyo.com or hello@phoodtruck.com. For communications sent by an independent business using our platform, you may contact that business directly.

4.6 SMS Data Protection

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. SMS opt-in information and consent records are maintained for authorized messaging and compliance purposes.

5.1 Information Processed

To provide these services, our systems may collect, store, process, and synchronize information between connected business management platforms and Phood Truck. This information may include:

• Venue names
• Event locations and addresses
• Event dates and times
• Booking statuses
• Event descriptions
• Venue and host contact information
• Booking inquiries and related communications
• Schedule changes and cancellations

Not all information processed by our systems is intended for public display.

5.2 Public Schedule Information

When a participating business designates and confirms an event for public publication, applicable information may appear on its public Phood Truck page or schedule. Publicly displayed information may include:

• Venue name
• Event location
• Event date and time
• Public event description
• Other event details authorized for publication

Private booking details, internal notes, pricing, and personal contact information are not intended for public display unless specifically authorized.

5.3 Automated Schedule Updates

Our systems may automatically publish, update, or remove public schedule information when participating businesses confirm, modify, cancel, or remove events. These processes help maintain public schedules and support booking management services.

5.4 Venue Information & Permissions

Participating businesses are responsible for ensuring that event information submitted for publication is accurate and that they have the necessary rights or permissions to publish it.

5.5 Protection of Nonpublic Booking Information

We use reasonable safeguards designed to restrict access to nonpublic booking information to authorized users and service providers. We do not sell private venue contact information or booking records to third parties for their independent marketing purposes.

6.1 Service Providers

We may use third-party service providers to support:

• Website hosting and infrastructure
• Customer relationship management
• Email delivery
• SMS delivery
• Payment processing
• Booking and scheduling services
• Analytics and reporting
• Technical support and security

These providers may process information as reasonably necessary to deliver their services, subject to applicable agreements and safeguards.

6.2 Participating Businesses

When an independent business uses our platform, information submitted through that business's forms, booking tools, or customer communication systems may be accessible to that business. The participating business is responsible for its own customer relationships, communications, and applicable privacy obligations.

6.3 Legal Requirements

We may disclose information when required by applicable law, legal process, or valid government request, or when reasonably necessary to protect rights, safety, or security.

6.4 Business Transfers

Information may be transferred in connection with a merger, acquisition, restructuring, or sale of business assets, subject to applicable legal requirements.

6.5 Mobile Information & Messaging Consent

Mobile information and SMS opt-in consent records are excluded from disclosure for third parties' or affiliates' independent marketing and promotional purposes, as described in Section 4.6.

Email Marketing

Use the unsubscribe link included in our marketing emails.

SMS Messaging

Reply STOP to the applicable message.

Privacy Requests

To submit a privacy request, contact hello@tooleyo.com or hello@phoodtruck.com. We may request reasonable information to verify your identity before fulfilling certain requests. When information is controlled by an independent business using our services, we may direct your request to that business or assist it in responding, as appropriate.