Terms & Conditions

2.1 Phood Truck Growth System

The Phood Truck Growth System may include:

• A dedicated public-facing business page
• Booking Request Manager
• Public event and schedule management
• Social media planning tools
• Email campaign management
• Customer relationship management tools
• Customer loyalty program resources
• Review request management
• Marketing resources and QR-code signage
• Initial setup, onboarding, and training
• Connected scheduling and data synchronization services

Available features depend on the subscription purchased and the services described at checkout.

2.2 Other Tooleyo Services

Tooleyo, LLC may offer additional business technology, website development, marketing, consulting, or custom implementation services. The scope, pricing, deliverables, and payment arrangements for these services will be specified in the applicable proposal, invoice, checkout page, or written agreement.

2.3 Service Changes

We may update, improve, replace, or modify features and integrations to maintain functionality, security, and service quality. We will provide notice of material changes affecting paid services when required by applicable law or agreement.

3.1 Monthly Subscription

The standard Phood Truck Growth System subscription is $97 per month. Subscriptions are billed monthly in advance and automatically renew unless canceled.

3.2 Optional SMS Add-On

Customers may purchase an optional SMS feature add-on for $39.99 per month. The SMS add-on is separate from the standard subscription. Additional message usage fees, telephone number charges, carrier fees, registration costs, or other charges may apply only when separately disclosed and authorized under the applicable service arrangement. SMS availability may depend on carrier approval, phone number registration, and compliance with applicable messaging requirements.

3.3 Automatic Renewal

By purchasing a subscription, you authorize Tooleyo, LLC or its payment processor to charge your selected payment method automatically each billing period. Your subscription renews monthly until canceled. The applicable recurring price, renewal frequency, and any additional charges will be disclosed before purchase.

3.4 Payment Responsibilities

Customers agree to maintain a valid payment method and provide accurate billing information. If payment cannot be processed, we may attempt to collect the outstanding balance and may suspend subscription services until payment is received.

3.5 Price Changes

We may change subscription prices from time to time. Any increase affecting an existing recurring subscription will be communicated in advance as required by applicable law. Customers may cancel before the new price takes effect.

4.1 Cancel Anytime

Customers may cancel their monthly subscriptions at any time without a cancellation fee or long-term commitment. Cancellation requests may be submitted by emailing hello@phoodtruck.com or hello@tooleyo.com. Please provide your business name and the email address associated with your subscription. Where an online cancellation option is provided, customers may also use that method.

4.2 Cancellation Effective Date

Cancellation takes effect at the end of the current paid billing period. Customers may continue using their subscription services through the end of that period, subject to these Terms.

4.3 Future Billing

Once cancellation is received and processed, the subscription will not renew at the next billing date, and no additional monthly subscription renewal charges will occur. Cancellation does not eliminate previously incurred charges or outstanding balances.

4.4 Refund Policy

Subscription payments already made are non-refundable, except where required by applicable law or expressly agreed to by Tooleyo, LLC. We do not provide prorated refunds for unused portions of a billing period unless legally required.

4.5 Optional Add-On Cancellation

Optional subscription add-ons may be canceled separately when supported. Cancellation of an add-on generally takes effect at the end of its current paid billing period. Canceling the primary subscription will also terminate dependent add-on services when the applicable paid service period ends.

4.6 Services After Cancellation

When a subscription ends:

• Access to subscription software and managed features may be discontinued.
• Hosted business pages and public schedules provided through the subscription may be deactivated.
• Booking management tools and associated automations may stop operating.
• Email and SMS campaign services may become unavailable.
• Access to third-party tools supplied through the subscription may end.

Customers should request or export available business information before their subscription ends. Data retention, deletion, and handling will be governed by our Privacy Policy, applicable agreements, and legal requirements.

5.1 Booking Decisions

Participating businesses are responsible for:

• Reviewing booking requests
• Evaluating event suitability
• Confirming event availability
• Establishing prices and payment arrangements
• Communicating with event hosts
• Confirming booking details
• Fulfilling accepted booking commitments

5.2 Booking Relationships

Unless expressly agreed otherwise in writing, Tooleyo, LLC is not a party to agreements between participating businesses and their customers, event hosts, or venues. We do not guarantee that a booking inquiry will result in a confirmed event, sale, or business opportunity. We are not responsible for disputes involving event performance, payment between event parties, cancellations, attendance, or fulfillment of booking obligations.

6.1 Information Processed

To provide booking management and public scheduling services, our systems may process information including:

• Venue and business names
• Event locations and addresses
• Event dates and times
• Booking statuses
• Event descriptions and relevant scheduling details
• Venue and host contact information
• Booking communications and related records

Not all information processed by the system is intended for public display.

6.2 Authorization to Publish

By using public scheduling features, participating businesses authorize Tooleyo, LLC to display event information they designate and confirm for public publication. Publicly displayed information may include venue name, event location, event date and time, public event description, and other information authorized for publication. Private booking details, internal notes, pricing, and personal contact information are not intended for public display unless specifically authorized.

6.3 Public and Private Bookings

Participating businesses are responsible for identifying which bookings should be publicly displayed. Events designated as private are not intended to appear on public schedules. Declined and canceled events are not intended to remain published as upcoming confirmed appearances. Customers are responsible for using the available booking management controls correctly and reviewing information designated for publication.

6.4 Automated Updates

Phood Truck may automatically publish, update, or remove public schedule information when corresponding booking records or statuses change. These updates may include new confirmed public bookings, changes to event dates, times, or locations, booking cancellations, and removal of previously published events. Although we make reasonable efforts to maintain accurate synchronization, we do not guarantee immediate updates, uninterrupted connectivity, or error-free transmission between connected systems.

6.5 Venue Information & Permissions

Participating businesses are responsible for ensuring that venue information and event details submitted for publication are accurate and that they have the necessary rights or permissions to publish such information. Customers should not designate confidential information, private addresses, or personal contact information for public publication without appropriate authorization.

6.6 Data Protection

We use reasonable safeguards designed to restrict access to nonpublic booking information and prevent unauthorized disclosure between participating businesses. We do not sell private venue contact information or booking information to third parties for their independent marketing purposes. Our handling of personal information is further described in our Privacy Policy.

6.7 Customer Review & Corrections

Participating businesses are responsible for reviewing their public schedules and promptly notifying us of inaccurate or unauthorized information. We may correct, restrict, or remove published information when reasonably necessary to address accuracy, privacy, security, or legal concerns.

7.1 Messaging Program Description

Tooleyo, LLC and its Phood Truck services may provide SMS communications relating to:

• Booking requests and event updates
• Appointment confirmations and reminders
• Schedule changes
• Customer support
• Service notifications
• Marketing and promotional communications when authorized

SMS consent may be collected through website forms, registration pages, QR-code landing pages, or other approved consent methods. Businesses using our messaging services are responsible for obtaining the legally required consent from their message recipients.

7.2 SMS Consent

Messages will be sent in accordance with applicable consent requirements. Consent to receive promotional SMS messages is not a condition of purchasing goods or services. Businesses must not use our messaging tools to send unauthorized or unlawful communications.

7.3 SMS Opt-Out

You may unsubscribe from an SMS messaging program at any time by replying STOP to the number sending the messages. You may receive a final confirmation message. To resume messages, you must opt in again through an appropriate consent method. Opting out of SMS messages does not cancel a paid Tooleyo or Phood Truck subscription.

7.4 SMS Support

Reply HELP to the applicable message or contact hello@tooleyo.com or hello@phoodtruck.com.

7.5 Message Frequency & Charges

Message frequency varies according to the messaging program and recipient interactions. Message and data rates may apply. Wireless carriers are not responsible for delayed or undelivered messages.

7.6 Carrier Availability

SMS services are intended to operate with supported U.S. wireless carriers, including major national carriers and participating regional providers. Delivery and availability may vary.

7.7 Age Requirement

Participants in our SMS messaging programs must be at least 18 years old.

7.8 Privacy

Mobile information and SMS opt-in consent records are not sold or shared with third parties or affiliates for their own marketing or promotional purposes. Our Privacy Policy explains how messaging-related information is collected, processed, and protected.

7.9 Messaging Compliance

Our messaging services are intended to operate in accordance with applicable laws and industry requirements, including the Telephone Consumer Protection Act (TCPA) and relevant CTIA messaging guidelines.

11.1 Tooleyo Intellectual Property

Our websites, software configurations, workflows, branded materials, templates, training resources, documentation, and other proprietary content are owned by Tooleyo, LLC or its licensors. Purchasing a subscription does not transfer ownership of our proprietary systems, software, templates, or intellectual property.

11.2 Limited License

During an active subscription, customers receive a limited, non-exclusive, non-transferable license to use the subscribed services for their authorized business purposes. Customers may not reproduce, resell, sublicense, redistribute, or commercially exploit our proprietary materials without written authorization.

11.3 Customer Content

Customers retain ownership of the business information and materials they lawfully provide, including logos, photographs, menus, business descriptions, and customer records. Customers grant Tooleyo, LLC a limited, non-exclusive license to host, reproduce, format, transmit, display, and otherwise process submitted content as reasonably necessary to provide the contracted services. This license does not transfer ownership of customer content to Tooleyo, LLC. Customers represent that they have the rights necessary to submit and authorize use of their content.