Privacy Policy.

1. Information We Collect

Depending on how you interact with the Services, we may collect:

• Contact and account information: name, business name, food truck name, email address, telephone number, login or account information, and similar identifiers.
• Business and profile information: logos, photos, menus, social media and website links, service areas, hours, schedules, event details, business descriptions and other information you provide.
• Booking, lead and customer information: information submitted through booking requests, catering inquiries, contact forms, chat, customer list sign-ups and similar interactions.
• Communications: emails, text messages, chat messages, support requests, form responses, call-related information and other communications with us or through the Services.
• Transaction information: products or subscriptions purchased, transaction status, amount, date, billing-related information and related records. Payment card details may be collected and processed directly by our payment processors rather than stored by Tooleyo.
• Device, usage and analytics information: IP address, browser and device type, operating system, pages viewed, links clicked, referring pages, approximate location derived from IP address, timestamps, session information and interactions with our websites, advertisements and Services.
• Integration data: information made available through services or accounts you choose to connect to Phood Truck, subject to the permissions you grant.

2. How We Collect Information

We may collect information directly from you, automatically when you use the Services, and from third parties or integrations you authorize. You may provide information when you create or manage an account, purchase a plan, claim or manage a truck listing, submit or respond to a booking request, join a customer list, complete a form, communicate through chat, email or text, connect an integration, or contact us.

We may also use cookies, pixels, local storage and similar technologies to operate the Services, remember preferences, understand usage, measure performance, maintain security and evaluate marketing campaigns.

3. How We Use Information

We may use personal information to:

• provide, operate, maintain and improve Phood Truck;
• create and manage accounts, public truck pages, schedules and business information;
• process booking requests, inquiries, forms and customer interactions;
• provide CRM, messaging, marketing, review, social planning, automation and related business tools;
• process subscriptions, payments, refunds and transaction records;
• send service notices, onboarding messages, support and transactional communications;
• send marketing communications where permitted by law and consistent with your choices;
• provide integrations and automated or AI-assisted features you choose to use;
• measure website, funnel, advertising and product performance;
• detect and prevent fraud, abuse and security incidents; and
• comply with legal obligations, protect rights and safety, and carry out other disclosed purposes with appropriate authorization.

4. Service Providers, Platforms & Integrations

We use third-party providers to operate and support Phood Truck. Information may be processed by these providers when necessary to deliver the Services, complete transactions, provide integrations or perform services on our behalf. Their handling of information is also subject to their own agreements and privacy practices.

When you connect a third-party account or integration, information may flow between Phood Truck and that provider according to the permissions you authorize. A third party's own collection and use of information is governed by its privacy policy and terms.

5. Payments

Phood Truck may use third-party payment processors, including Stripe and, where applicable, Square. When payment information is entered into a processor's checkout or payment interface, the processor receives and handles that information under its own privacy and security practices. Tooleyo may receive transaction-related information such as your name, contact information, amount paid, product or plan purchased, payment status, transaction identifiers and limited billing information needed for accounting, support, fraud prevention and subscription management.

Tooleyo does not intentionally store full payment card numbers or card security codes when those details are processed directly by our third-party payment processors.

6. Food Truck Owners & Customer Data

Phood Truck provides tools that food truck businesses may use to receive booking requests, communicate with customers, build opted-in customer lists and manage business relationships. When a food truck owner uses Phood Truck to collect or manage information about its own customers, hosts or prospects, that food truck business is responsible for using those tools lawfully, providing required notices and obtaining required permissions or consent.

Tooleyo processes such information as needed to provide Phood Truck and as directed through use of the Services. Food truck owners should not use Phood Truck to collect sensitive information that is unnecessary for the services they provide.

7. Email, Text Messages & Marketing

If you provide your email address or phone number, we may use it for transactional communications such as account notices, booking-related messages, onboarding, service updates and support. We may also send promotional communications where permitted by law and consistent with your consent and preferences.

You may unsubscribe from promotional email using the unsubscribe link in the message. Where text messaging is offered, applicable messages will include opt-out instructions such as replying STOP. Opting out of promotional communications does not prevent necessary non-promotional messages.

Mobile opt-in information and consent will not be sold to third parties for their own marketing purposes. We may share information with providers that help us deliver messaging services as necessary to provide those communications.

8. When We Disclose Information

We may disclose personal information to service providers; to integrations you choose; in connection with an actual or proposed merger, acquisition, financing, reorganization or sale of assets; when required by law or reasonably necessary for security, fraud prevention or protection of rights; and when you direct or consent to the disclosure.

We do not sell personal information for money. Certain uses of advertising, analytics or tracking technologies may be considered a “sale,” “sharing” or targeted advertising under some U.S. state privacy laws even when no money is exchanged. Where applicable, you may have the right to opt out of those activities.

9. Public Information

Certain Phood Truck features are designed to make food truck information publicly available. Information an owner chooses to publish—such as truck name, logo, photos, menu, schedule, service area, social links, website, business description and public contact or booking information—may be visible to anyone and may be indexed by search engines or shared by users. Do not publish information through public-facing features that you do not want to be publicly accessible.

10. Cookies, Analytics & Advertising

We and our service providers may use cookies, pixels, tags and similar technologies to operate our websites and Services, remember settings, maintain security, understand traffic and usage, measure conversions and evaluate advertising and marketing campaigns. You can control many cookies through your browser settings and, where provided, through consent or privacy controls on our websites. Blocking certain technologies may affect functionality.

11. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain an account or business relationship, fulfill the purposes described in this Policy, comply with legal, tax, accounting and reporting requirements, resolve disputes, enforce agreements and maintain appropriate security and fraud-prevention records. Retention periods vary based on the information, its use and applicable law. We may retain deidentified or aggregated information that no longer reasonably identifies an individual.

12. Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information and rely on service providers that maintain their own security programs. No internet transmission, storage system or security measure can be guaranteed to be completely secure, and we cannot guarantee absolute security.

13. Your Privacy Choices & Rights

Depending on where you live and subject to applicable law, you may have rights regarding your personal information, including the right to request access, correction or deletion; obtain a copy of certain information; opt out of certain sales, sharing or targeted advertising; withdraw consent where processing is based on consent; or appeal a decision concerning a privacy request.

We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, and we may request proof of authorization. We will not unlawfully discriminate against you for exercising an applicable privacy right.

To submit a privacy request, email [email protected] or [email protected].

14. International Users

Phood Truck and our service providers may process and store information in the United States and other countries where we or our providers operate. Those countries may have privacy laws that differ from the laws where you live. Where required, appropriate safeguards will be used for international transfers of personal information.

15. Children's Privacy

Phood Truck is intended for businesses and general audiences and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child under 13 has provided personal information to us, contact us so we can review and address the request.

16. Third-Party Websites & Services

The Services may contain links to or integrations with websites, applications and services that Tooleyo does not own or control. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information or connecting an account.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our Services, technology, integrations, business practices or legal requirements. When we update it, we will revise the “Last Updated” date above. If required by law, we will provide additional notice of material changes.

18. Contact Us

If you have questions about this Privacy Policy, Phood Truck's privacy practices or a privacy request, contact: